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Here you can find the most common questions regarding the purchase of your Ebooks. 

If you have a question or a problem that is not covered here, please contact us via our contact page.

What is a Captcha Code?

The Captcha Code is confirmation that you are a real person and is there to stop spammers using robots to hack our website. When you register the Captcha Code is the five numbers to the right of the box. Just type those into the box as they are displayed

It says my user name is invalid what does that mean?

Usually when you are registering the software won't recognise a user name if there are spaces or gaps in it. So Gene Books, should be written GeneBooks or Genebooks etc. When you are trying to log in it can also mean that your user name isn't recognized because of a misspelling or an omission.

Can I buy multiple ebooks?

Yes certainly. As you browse through the website, add the books that interest you to your shopping cart. When you have finished you can remove any that you're not sure about and then click on the paypal checkout button.

Where can I find your books?

At the top of each page you will see a menu bar with England, Scotland etc. Hold your mouse over the country you are interested in and a drop down menu – History, Genealogy etc – will appear. Click on one of those links to see the list of books available in that category.

Can I rate or like the books?

There are a few ways to like or rate our Ebooks. When you go to a book page, under the description you will see a row of five stars and a heart symbol. You can click on any of the stars to give it a three, four, five star rating and clicking on the heart symbol will register your like. You can also leave a comment on the book, by completing the form below the description and it will be sent for approval by an admin.

What if I have a problem or can't download the ebooks after purchase?

Don't Panic!! We are here to help. Contact us immediately via our contact form and give us as much information as possible, including the Paypal transaction number etc and we will get straight back to you. You can also contact us via our Facebook Page. We have never let down a customer yet!!

Do I have to register to get a copy of your Free Books?

No you can simply download them  as a guest. The registration process is solely to protect your purchases and for you to keep track of them.

How do I get out of the image gallery?

If you click on the image whilst in full screen mode, a menu bar will appear at the bottom of the page. The cross in red on the left will take you back to the product page. The < and > arrows on the right will take you to the next image or back to the previous one.

How can I search for names etc in a PDF?

This will depend on the PDF reader you are using. Genealogy Ebooks recommend Adobe Acrobat Reader and we will give instructions here for that program. Open your Ebook, at the top of the page click on Edit and then Advanced Search, near the bottom of that window. When the search window pops up type in your search term, name, place name etc and click search. You will then be given a list of all pages which contain your search term. Click on the links to go to the actual pages.

So how do I buy books from you?

We have tried to make the process of buying your E-books as easy as possible, so as you look through our site and find the E-books you are interested in, add them to your shopping cart. When you are finished, click on checkout, and you will be able to log in to your account or register for a new one. It’s free and easy to set up. When you are sure that you have all of the E-books you need you can then checkout with your PayPal account. Once your payment is received you will have instant access to your E-Books from your account control panel.

How do I know if a book is in stock or not?

All of the books on display throughout the website are in stock. Out of stock items are removed automatically by our system as soon as the last one is sold, so you can always buy with confidence at Genealogy Ebooks.

Do I have to register to like and comment on books?

No, you can rate, like and comment on books as a guest, but  you'll be able to give a better review if you have actually read the book!

Why Do I Have to Register?

Registration is free and easy. Once you have registered, you will be able to monitor your purchases and download them in your Downloads Area.

I don't Have a Paypal Account, what can I do?

You don't need a Paypal account to pay us with Paypal. You can use your Credit Card on the Paypal website just as you would in other online stores.

Do you store my Credit Card details?

No we don't. Your transaction is strictly between you and Paypal. We get a notification once the payment has been cleared.

How long does it take to receive my ebooks?

Once you have paid with paypal and the payment is accepted, you can download them immediately via your account's download section.

Why are some of your books zipped?

The original software we used to deliver our ebooks only allowed us to download them in rar or zip format. Our new system allows us to upload the books directly and for our members to download them in their original format.